Grocery Floor Clerk

WinCo Foods•Pomona, CA

About The Position

Provide customer service by processing customer orders in an efficient, accurate, safe, and courteous manner. Consistently provide friendly, courteous service to internal and external customers and perform other related work. Shifts are generally 6–8 hours and fall between 4:00 a.m. and 1:00 a.m. The role involves operating check stand equipment to process customer orders, handling monetary transactions, maintaining product and pricing knowledge, keeping the check stand clean and stocked, and stocking, pricing, and rotating merchandise. Employees may also perform other duties as assigned or needed.

Requirements

Must be at least 16 years old.
Work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
Maintain friendly, courteous, and tactful relations with customers and coworkers while remaining composed.
Communicate through hearing and speech to perform customer-relations duties and complete written forms.
Conduct visual inspections and read information on merchandise.
Frequently lift and maneuver objects of varying dimensions and weights up to 20 pounds, perform repetitive work accurately, and occasionally lift up to 50 pounds.
Operate check stand equipment such as cash registers, scanners, and scales.
Stand for long periods; walk rapidly; and frequently bend, stoop, twist, and turn for extended periods.
Have manual dexterity and good hand-eye coordination.
Learn and memorize information, including PLU codes, product locations, check stand and keyboard procedures, and company policies.
Maintain accuracy when recording sales and handling monetary transactions, using mental alertness and basic math skills.
Climb and balance on ladders when stocking shelves.
Use blades for box cutting.
Work in a cooler and freezer, use household cleaners to maintain the work area, and work in varying weather conditions for outdoor duties.
Perform primary duties efficiently and accurately.
Obtain food handlers certification as required by state law.

Responsibilities

Welcome, engage, serve, and thank customers, maintaining a friendly and enthusiastic customer-service atmosphere.
Operate check stand equipment, including cash registers, scanners, and scales, to process customer orders using two aisles to check customers.
Use suggestive selling and other sales techniques.
Process monetary transactions, including cash, checks, gift certificates, travelers checks, food stamps, coupons, and refunds.
Maintain knowledge of product locations, monitor UPC codes, and ensure proper pricing.
Keep the check stand clean, neat, properly stocked, and safe and secure.
Stock, price, and rotate merchandise.
Perform other duties as assigned or needed.