Grocery Clerk

The Kroger Co.•Hopkinsville, KY

13d

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The Grocery Clerk embraces the Customer 1st strategy and encourages excellent customer service, while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The position supports customers with product information, recommendations, specials, and ordered grocery products. It also maintains merchandise and product quality, follows food safety and temperature requirements, supports store safety and equipment maintenance, and communicates discrepancies, hazards, accidents, and repair needs to management. The clerk works cooperatively in a fast-paced environment and provides direct support to minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover new items or products they inquire about.
Inform customers of food specials and recommend grocery items to help them find the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Provide customers with fresh and non-perishable grocery products they have ordered.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Maintain knowledge of department products and answer questions or make suggestions.
Create a welcoming environment by answering questions about products sold in the department and throughout the store.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of repair needs.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.