Grocery Clerk
About The Position
The Grocery Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. Grocery Clerks embrace the Customer 1st strategy, encourage excellent customer service, and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The position provides customers with fresh and non-perishable grocery products, helps them discover products, shares information about specials, and answers questions or recommends items. It also involves labeling, stocking, and inventorying merchandise; checking product freshness and sell-by dates; reporting ordering or shipping discrepancies; and keeping current with advertisements and product knowledge. The clerk follows food safety and safety procedures, maintains case and cooler temperatures and logs, inspects equipment, and reports repairs, accidents, and unsafe conditions. The role requires cooperative work in a fast-paced environment, appropriate conflict management, honesty with customer and business information, and support for minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.
Requirements
- Customer service skills.
- Effective communication skills.
- Knowledge of basic math, including counting, addition, and subtraction.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- Previous customer service experience.
- Retail experience.
Responsibilities
- Help customers discover products they inquire about and recommend grocery items to meet their needs.
- Inform customers about food specials.
- Provide customers with fresh and non-perishable grocery products they have ordered.
- Check product quality and freshness, review sell-by dates, and take appropriate action.
- Label, stock, and inventory department merchandise.
- Report product ordering and shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special advertisements.
- Follow food safety regulations and guidelines.
- Maintain proper temperatures in cases and coolers and maintain temperature logs.
- Maintain knowledge of department products and answer questions or make suggestions.
- Create a welcoming environment by answering questions about products throughout the department and store.
- Follow safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment as part of preventive maintenance and notify the appropriate manager of items needing repair.
- Notify management of customer or employee accidents.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict reasonably, cooperatively, and without confrontation.
- Act honestly and with integrity regarding customer and business information.
- Follow directions and seek assistance when needed to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
