Grocery Clerk

The Kroger Co.•Wauwatosa, WI

11d

About The Position

The Grocery Clerk provides exceptional customer service while helping maintain a safe, clean, and welcoming store environment. The role supports the department manager in achieving sales and profit goals and meeting quality assurance standards. Grocery Clerks assist customers in finding products, inform them about specials, and make recommendations. They also handle merchandise labeling, stocking, inventory, freshness checks, and food safety practices. The position requires cooperation in a fast-paced environment, adherence to safety procedures, and support for customers and employees, including minors, individuals with special needs, and older adults.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products and answer questions about grocery items.
Inform customers about food specials and recommend products to meet their needs.
Provide customers with fresh and non-perishable grocery products they have ordered.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Maintain knowledge of department products and answer questions or make suggestions.
Create a welcoming environment by assisting customers with questions about products throughout the department and store.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and report items requiring repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.