Grocery Clerk

The Kroger Co.•Acworth, GA

12d

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitoring quality assurance standards. Grocery Clerks embrace the Customer 1st strategy, encourage excellent service, and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products and inform them about food specials and grocery items.
Provide customers with fresh and non-perishable grocery products they have ordered.
Check product freshness and sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Maintain knowledge of department products and answer customer questions or make suggestions.
Create a welcoming and appreciative environment by answering questions about products throughout the department and store.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate manager.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and act with honesty and integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.