Grocery Clerk
About The Position
The Grocery Clerk provides exceptional customer service while helping maintain a safe, clean, and welcoming grocery department. The role supports the department manager in achieving sales and profit goals and meeting quality assurance standards. The clerk helps customers find products, learn about specials, and make informed selections; maintains product quality, freshness, stock, and inventory; and follows food safety and safety procedures. The position requires cooperation in a fast-paced environment, integrity in handling customer and business information, and support for customers and community members with varied needs. Essential functions must be performed with or without reasonable accommodation.
Requirements
- Customer service skills.
- Effective communication skills.
- Knowledge of basic math, including counting, addition, and subtraction.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act honestly and with integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary.
- Ability to perform essential job functions with or without reasonable accommodation.
Nice To Haves
- Previous customer service experience.
- Previous retail experience.
Responsibilities
- Help customers discover products, explain food specials, and recommend grocery items that meet their needs.
- Provide customers with fresh and non-perishable grocery products they have ordered.
- Check product freshness and quality, review sell-by dates, and take appropriate action.
- Label, stock, and inventory department merchandise.
- Report product ordering or shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special advertisements.
- Follow food safety regulations and guidelines.
- Maintain proper temperatures in cases and coolers and keep temperature logs.
- Maintain knowledge of department products and answer questions or make suggestions about them.
- Create a welcoming environment by answering questions about products throughout the department and store.
- Follow safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items requiring repair.
- Notify management of customer or employee accidents.
- Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Handle customer and business information honestly and with integrity.
- Follow directions and seek assistance when needed to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Support the department manager in reaching sales and profit goals and meeting quality assurance standards.
- Encourage associates to deliver excellent customer service and demonstrate the company's stated core values.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
