Grocery Clerk

The Kroger Co.•Macomb, NY

13d

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in meeting sales and profit goals and monitoring quality assurance standards. Grocery Clerks support the Customer 1st strategy and demonstrate the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position serves customers by helping them find products, communicating specials, making recommendations, and providing requested fresh and non-perishable grocery items. It also involves checking product freshness and sell-by dates; labeling, stocking, and inventorying merchandise; monitoring cooler and case temperatures; and following food safety requirements. Clerks maintain product knowledge, support store safety and equipment maintenance, report discrepancies and incidents to management, and work cooperatively in a fast-paced environment. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products and answer questions about items sold in the department and throughout the store.
Inform customers about food specials and recommend grocery items to help them find the products they want and need.
Provide customers with ordered fresh and non-perishable grocery products.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special ads.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Maintain knowledge of department products and respond to customer questions and make suggestions.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about needed repairs.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.