Grocery Clerk

The Kroger Co.•Caldwell, ID

13d

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitors established quality assurance standards. The Grocery Clerk supports the Customer 1st strategy and encourages excellent customer service while demonstrating respect, honesty, integrity, diversity, inclusion, and concern for others’ safety. The Grocery Clerk helps customers find products, shares information about food specials, makes recommendations, and provides fresh and non-perishable grocery products customers have ordered. The role labels, stocks, and inventories merchandise; checks product freshness and sell-by dates; reports ordering or shipping discrepancies; and stays informed about current, future, seasonal, and special advertisements. The clerk follows food safety requirements, maintains proper case and cooler temperatures and temperature logs, and develops knowledge of department products to answer questions and make suggestions. The position also involves maintaining a welcoming environment, following safety procedures, identifying and reporting unsafe conditions, inspecting equipment for preventive maintenance, and notifying management about repairs or customer and employee accidents. The Grocery Clerk works cooperatively in a fast-paced and sometimes stressful environment, handles conflict reasonably and cooperatively, protects customer and business information, follows directions, seeks assistance when needed, and provides support through direct interaction with minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products and answer questions about items sold in the department and throughout the store.
Inform customers about food specials and recommend grocery items to help meet their needs.
Provide customers with fresh and non-perishable grocery products they have ordered.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Learn and maintain knowledge of department products to answer questions and make suggestions.
Create a welcoming environment where customers feel important and appreciated.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate manager.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.