Grocery Clerk

The Kroger Co. • Miamisburg, OH

7h

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. Grocery Clerks embrace the Customer 1st strategy, encourage excellent service from associates, and demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety of others.

The position supports customers by answering questions, recommending products, informing them about specials, and providing ordered grocery products. It also involves checking product freshness, stocking and labeling merchandise, tracking inventory, maintaining food safety and temperature standards, and identifying safety or equipment concerns. The clerk works cooperatively in a fast-paced environment and provides support to customers and community members, including minors, people with special needs, and older adults.

Requirements

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math, including counting, addition, and subtraction.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Previous customer service experience.
• Retail experience.

Responsibilities

• Help customers discover products they inquire about and recommend grocery items to meet their needs.
• Inform customers of food specials and stay current on present, future, seasonal, and special advertisements.
• Provide customers with fresh and non-perishable grocery products they have ordered.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering or shipping discrepancies to the department manager.
• Follow food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and maintain temperature logs.
• Maintain knowledge of products sold in the department and answer product questions or make suggestions.
• Create a welcoming environment by answering questions about products sold in the department and throughout the store.
• Comply with safety procedures, identify unsafe conditions, and notify store management.
• Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
• Notify management of customer or employee accidents.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
• Handle customer and business information with honesty and integrity.
• Follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed