Grocery Clerk

The Kroger Co.•Springfield, OR

About The Position

The Grocery Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role supports the department manager in reaching sales and profit goals and monitoring quality assurance standards. Grocery Clerks embrace the Customer 1st strategy and encourage excellent customer service while demonstrating respect, honesty, integrity, diversity, inclusion, and concern for others' safety. The position helps customers find products, provides information about specials, and recommends grocery items. It involves checking freshness and sell-by dates; providing ordered fresh and non-perishable products; labeling, stocking, and taking inventory of merchandise; and reporting ordering or shipping discrepancies. Clerks stay informed about current, upcoming, seasonal, and special advertisements, follow food-safety guidelines, and maintain case and cooler temperatures and temperature logs. Grocery Clerks build product knowledge, answer customer questions, and help customers feel welcome and appreciated. They follow safety procedures, identify and report unsafe conditions, inspect equipment for maintenance needs, and notify management about customer or employee accidents. The role also requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict constructively, handling customer and business information honestly, following directions, seeking assistance when needed, and providing support through direct interaction with minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Previous customer service experience.
Retail experience.

Responsibilities

Help customers discover products and provide information about food specials.
Recommend grocery items to help customers find products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Provide customers with ordered fresh and non-perishable grocery products.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Develop and maintain knowledge of department products; answer questions and make suggestions.
Create a welcoming customer environment by answering questions about products sold in the department and store.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.