Grocery Assistant Manager

Green Star Cooperative Market • Ithaca, NY

2d

About The Position

The Grocery Assistant Manager supports the Grocery Manager and staff with daily department operations and assumes full responsibility for the department when the Grocery Manager is absent. The role includes organizing store inventory, monitoring product quality, maintaining high customer-service standards, responding to customer questions and complaints, and helping provide leadership and direction toward organizational goals. The position also contributes to creating a hospitable environment that welcomes everyone.

GreenStar Co-op is committed to being an organization free from discrimination and seeks to welcome and celebrate people with diverse identities in its community-owned cooperative business structure. This is a Level IV Assistant Manager role supervised by the Grocery Manager. The stated pay is $21.45 per hour.

Requirements

• Effective verbal and written interpersonal communication skills.
• Demonstrated ability to follow through on commitments and use good judgment.
• Openness to input and feedback on work performance.
• Self-driven and motivated throughout the shift.
• Knowledge of trends in the natural foods industry.
• Ability to handle multiple demands, remain calm, and prioritize.
• Ability to lift 50 pounds repetitively.
• Ability to handle raw and packaged animal products, including meat, eggs, and dairy.
• Ability to work in fluctuating temperatures.
• At least 2 years of supervisory experience.

Nice To Haves

• Computer skills.

Responsibilities

• Communicate priorities with department Leads and Team Members through methods such as department huddles and weekly meetings.
• Assist with coordinating, directing, and evaluating departmental activities, and provide recommendations to the Grocery Manager.
• Support department scheduling, including handling call-offs and absences.
• Ensure departmental staff follow policies and procedures.
• Maintain stocking standards and support timely completion of department needs.
• Ensure shelves are stocked and rotated for freshness, and keep displays and shelves clean and organized.
• Ensure endcaps are displayed and rotated regularly.
• Maintain shelf allotments and shelf tags, ensuring products are correctly placed and labeled.
• Keep the department clean, safe, and organized.
• Lead departmental staff training and support staff participation in storewide training.
• Ensure unsaleable items are properly disposed of and maintain accurate shrinkage records.
• Assist the Grocery Manager with planning and facilitating regular department meetings.
• Answer customer product questions promptly and courteously, referring customers to other staff when appropriate.
• Help develop a welcoming department space and assist customers with product suggestions and preparation ideas.
• Help customers place special orders and handle customer and vendor phone calls.
• Follow store safety rules, assist other employees with safety needs, report unsafe equipment or conditions, and tag out equipment when necessary.
• Participate in safety training and perform other tasks that support a safe and healthy work environment.
• Attend and participate in Human Resources trainings, all-staff meetings, department meetings, and OBM Huddles.
• Read GreenStar publications and comply with storewide personnel policies.
• Explain membership benefits and how membership investment is made.
• Adhere to scheduled shifts and support all Grocery Sub-Departments as needed.
• Perform other duties as assigned.

Benefits

• Excellent time-off benefits.
• Affordable and flexible health care options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed