Grocery - Assistant Manager

Bristol Farms•Palm Desert, CA

10d

About The Position

This is a management position responsible for assisting the Grocery Manager with all aspects of developing and operating the Grocery Department. The Assistant Grocery Manager assumes managerial responsibilities when the Grocery Manager is not on duty and performs required Grocery Clerk duties, including stocking shelves and dairy cases, receiving merchandise, operating a cash register, and assisting customers. The role calls for confidence, commitment, motivation, patience, humility, flexibility, sound judgment, analytical ability, strong leadership and listening skills, exceptional customer service, empathy, and a strong sense of urgency. The Assistant Grocery Manager should be open to growth and expansion. The position manages department employees and supports scheduling, direction, training, performance management, and resolution of workplace concerns. It helps maintain department sales and profit goals, accurate ordering and receiving, product freshness and quality, merchandising and pricing standards, safety, and cleanliness. Customer service is central to the role, with an expectation to exceed customer expectations through a positive, respectful, flexible, and helpful approach.

Requirements

High school diploma or GED, or three to six months of related experience.
Ability to read and interpret safety rules, memos, special orders, operating and maintenance instructions, procedure manuals, and schedules.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or company employees.
Ability to speak, read, and understand English.
Ability to add, subtract, multiply, and divide using whole numbers and fractions.
Ability to interpret written, oral, diagram, or schedule-form instructions; resolve conflicts constructively; analyze situations; and develop and implement solutions.
Strong leadership, listening, and customer-service skills; self-motivation; patience; flexibility; empathy; and a sense of urgency.
Ability to stand for long periods, walk, frequently use hands and fingers, and handle or feel objects, tools, or controls.
Ability to occasionally reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Close and color vision.

Responsibilities

Assist the Grocery Manager in developing and operating the Grocery Department, and assume manager responsibilities when the Grocery Manager is not on duty.
Perform required Grocery Clerk duties, including stocking shelves and dairy cases and receiving merchandise.
Lead by example and model company policies and procedures.
Assist with preparing the daily schedule and direct employee activities.
Train department employees, ensure in-service training is provided, document training, and train employees on opening and closing procedures.
Help maintain profit margins and meet approved budget targets, including sales goals, cost of goods, expenses, price changes, and waste management.
Ensure accurate ordering and receiving, appropriate quantities, and high product quality.
Check dairy products for expiration dates, rotate stock, and monitor pull dates on Grocery merchandise.
Fill customer orders by retrieving items from shelves, freezers, coolers, bins, tables, or containers.
Operate the cash register according to established procedures, record customer transactions and payments accurately, and balance the register.
Package groceries according to customers’ preferences and assist with carry-out service.
Collect shopping carts from inside and outside the store, including the parking lot, and keep hand baskets and carts out of the Floral Department.
Assist with proper displays at the store entrance and end caps according to merchandising standards.
Set up displays; stock and maintain merchandise in shelves, coolers, bins, tables, freezers, containers, and trays; and clean shelves, bins, tables, and coolers.
Price merchandise accurately and complete daily price changes before the store opens, maintaining price integrity.
Inspect products purchased for resale or received for storage.
Ensure staff follow required techniques and standards.
Handle customer complaints to encourage repeat business and build customer relationships through friendly, helpful service.
Document meetings and safety memos and obtain employee signatures as required; distribute monthly Safety News and other required communications.
Follow safety standards, report hazards to the Store Director, investigate accidents, and complete required Cal/OSHA SB 198 paperwork.
Maintain a clean and safe work area, keeping aisles clear of cardboard and overstock merchandise.
Arrange for equipment to be repaired or cleaned with Store Director approval.
Meet and exceed company standards for food, service, quality, cleanliness, employee appearance, and service standards.
Carry out supervisory responsibilities in accordance with company policies and applicable laws, including assisting with employee training, planning and assigning work, directing work, appraising performance, rewarding employees, addressing complaints, and resolving problems.
Provide customer service that exceeds expectations through a positive attitude, respect, and flexibility.