GROCERY/ASST DEPT LEADER

The Kroger Co. • Buckeye, AZ

4d • Onsite

About The Position

Assist the Grocery Department Manager with planning, organizing, staffing, training, and directing department associates. Perform production and customer service functions while helping maximize store sales and profits safely and ethically, in accordance with company policies and procedures. Demonstrate the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The role supports department operations, including staffing and scheduling, customer service, ordering, merchandising, inventory, sanitation, equipment maintenance, and implementation of company programs. It also involves helping guide associates, communicating with customers and coworkers, and providing input to the Department Manager on budgets, goals, and results.

Requirements

• Willingness to work flexible morning, afternoon, evening, or night hours as business demands.
• Availability to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly.
• Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
• Skills and abilities for effective production, merchandising, and customer service related to merchandise sales.
• Understanding of key department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
• Knowledge of applicable laws and regulations related to employment practices and OSHA compliance.
• Qualified and able to operate power machinery and use job tools such as power jacks, box cutters, label guns, balers, and compactors.

Nice To Haves

• Grocery retail work experience and/or backup manager experience.
• A past work record reflecting dependability and integrity.

Responsibilities

• Assist the Department Manager with organizing work, filling authorized staffing needs, and training and scheduling associates to provide prompt, courteous customer service.
• Respond promptly, tactfully, calmly, courteously, and professionally to customer or associate comments, complaints, requests, accidents, and questions.
• Use Computer Assisted Ordering (CAO) to order appropriate quantities of merchandise and supplies and ensure proper accounting of received products and on-hand balances when the Department Manager is absent.
• Perform and direct others in pricing and displaying merchandise; maintain signage, product rotation, freshness, quantity, quality, and space allocation.
• Coach associates in effective merchandising, customer service, product presentation, and promotional activities.
• Implement company programs and follow policies and procedures, particularly regarding dress code, grooming, sanitation, and maintaining a workplace free of unlawful harassment or discrimination.
• Provide the Department Manager with input on department budgets, goals, and results.
• Communicate and interact with associates and customers to create a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Keep floors, shelves, and grocery areas clean and sanitary.
• Promote, communicate, and implement company initiatives and process improvements to direct reports in a positive manner.
• Perform any and all duties as assigned.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Access to training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed