GRO Program – Operations (Toronto)
About The Position
The GRO program is Manulife’s flagship early talent program, designed as a launchpad for careers. This 18-month direct-hire program places new graduates in diverse business units across Toronto, Halifax, and Montreal, focusing on areas like Retail & Wealth, Retirement Operations, Investment Operations, Alternative Investment, Fund Services Performance & Reporting, and Strategy. Participants gain hands-on experience and build foundational skills in Customer Experience, Data Analytics, and Continuous Improvement. The program offers a supportive community, structured learning, core skills training, mentorship, and leadership exposure, aiming to empower growth and impact. With a values-first culture, a focus on professional development and well-being, GRO Operations is positioned as a gateway to a meaningful and future-ready career.
Requirements
- Pursuing a degree in Business Administration or a related field, with an expected graduation in Spring 2026 from an accredited university.
- Strategic thinking abilities.
- A strong focus on customer-centric solutions.
- Analytical skills with a passion for data analysis and problem-solving.
- Curiosity and a willingness to learn and grow.
- A strong work ethic coupled with a proactive, flexible attitude and a readiness to contribute wherever needed.
- Excellent time management, planning, and communication skills.
- Ability to build and maintain relationships with various stakeholders; a collaborative team player.
- An understanding of the financial services industry, including wealth and asset management.
Responsibilities
- Leverage analytical skills and critical thinking to ask insightful questions, understand business drivers and needs, and bring clarity and precision to the scope and requirements of initiatives.
- Build and nurture positive, effective relationships to strengthen partnerships with key stakeholders.
- Apply training and knowledge effectively in areas such as data mining, analysis and visualization, process assessment, root cause analysis, prioritization, and presenting findings, with a focus on customer needs and NPS.
- Provide clear and concise documentation of solution requirements and propose viable solutions.
- Use strong communication skills to lead meetings and present information to all organizational levels.
- Clearly articulate upcoming changes to prepare business partners.
- Recommend business decisions that drive results and address customer issues.
- Engage in daily activities, which may include valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, securities lending, financial reporting, client onboarding, shareholder record-keeping, data management, and dashboard creation, depending on the team's needs.
Benefits
- health
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- paid holidays
- vacation
- personal days
- sick days
- full range of statutory leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
