GRO Program - Operations (Montreal)
About The Position
The GRO program at Manulife is an early talent development initiative designed to support and launch new graduates' careers. The GRO Operations stream is an 18-month direct-hire program that places new graduates in diverse business units across Toronto, Halifax, and Montreal. Participants will gain hands-on experience in areas like Customer Experience, Data Analytics, and Continuous Improvement. The program offers a supportive community, structured learning, core skills training, mentorship, and leadership exposure, with a focus on well-being, inclusion, and accelerated career progression within a values-first culture.
Requirements
- Pursuing a degree in Business Administration or a related field, with an expected graduation in Spring 2026 from an accredited university.
- Strategic thinking abilities.
- A strong focus on customer-centric solutions.
- Analytical skills with a passion for data analysis and problem-solving.
- Curiosity and a willingness to learn and grow.
- A strong work ethic coupled with a proactive, flexible attitude and a readiness to contribute wherever needed.
- Excellent time management, planning, and communication skills.
- Ability to build and maintain relationships with various stakeholders; a collaborative team player.
- An understanding of the financial services industry, including wealth and asset management.
Responsibilities
- Leverage analytical skills and critical thinking to ask insightful questions, understand business drivers and needs, and bring clarity and precision to the scope and requirements of initiatives.
- Build and nurture positive, effective relationships to strengthen partnerships with key stakeholders.
- Apply training and knowledge effectively in areas such as data mining, analysis and visualization, process assessment, root cause analysis, prioritization, and presenting findings, with a focus on customer needs and NPS.
- Provide clear and concise documentation of solution requirements and propose viable solutions.
- Use strong communication skills to lead meetings and present information to all organizational levels.
- Clearly articulate upcoming changes to prepare business partners.
- Recommend business decisions that drive results and address customer issues.
- Engage in daily activities, which may include valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, securities lending, financial reporting, client onboarding, shareholder record-keeping, data management, and dashboard creation, depending on the team's needs.
Benefits
- health
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy benefits
- wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- paid holidays
- vacation
- personal days
- sick days
- statutory leaves of absence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
