Greeter (Full-Time) at The Pearl Hotel's Havana Beach Bar & Grill

ST JOE RESORT OPERATIONS LLC•Rosemary Beach, FL

21d

About The Position

The Greeter is responsible for welcoming guests with an upbeat, kind, positive, and courteous presence, and escorting them to the appropriate location or table. The role helps maintain positive guest relations and supports restaurant service by coordinating with guests, servers, bus persons, managers, phone reservationists, and the kitchen. The Greeter also assists with restaurant preparation, cleanliness, restocking, and closing duties.

Requirements

Sufficient education and literacy to identify and read product labels and communicate with guests about job-related needs.
Ability to read, write, speak, and communicate in basic English is preferred.
Customer service experience is strongly preferred.
Detail-oriented and thorough, with the ability to perform consistent work to high standards.
Ability to remain discreet and respect guests' privacy.
Strong customer service skills and ability to be friendly while multitasking.
Effective verbal communication skills.
Ability to operate various restaurant operating systems.
Ability to solve issues independently.
Ability to work as part of a team.
Ability to memorize and describe menu items.
Decision-making skills.
Ability to stand for extended periods and walk or move continuously.
Ability to lift up to 25 pounds.

Responsibilities

Courteously greet and escort guests to tables and assist with seating.
Maintain positive guest relations and extend courteous departures to guests.
Monitor wait times and notify guests during busy periods.
Help prepare the restaurant for service and maintain the cleanliness of the room.
Complete assigned closing duties and restock supplies as needed.
Know the restaurant menus and highlight items for guests.
Maintain knowledge of table and seat numbers and proper table setups.
Guide servers and bus persons in setting up tables.
Answer the restaurant telephone courteously and efficiently.
Check with phone reservationists or review answering-machine messages to confirm reservations.
Check with the manager to ensure private parties are properly staffed and organized for the evening.
Check with the kitchen to verify menu items are available.
Stay in contact with servers, the manager, and the kitchen to coordinate timing and food preparation with guest flow.
Thank guests as they leave and ensure they had a pleasant dining experience.
Perform other duties as assigned.