Greeter (Main Lobby Area)-MSH-Sinai Signature Services-FT-Days-EOW

Mount Sinai Health Systems•New York, NY

41d•$21 - $23•Onsite

About The Position

The Greeter is an integral part of the team and is responsible for visitor management and maintaining entrance areas. The role helps create a welcoming arrival experience and guides patients and visitors to their destinations. The Greeter works closely with unit staff, security, and medical floors, and supports the maintenance of the lobby and work areas.

Requirements

High school-level knowledge, through graduation or equivalent, to prepare reports and maintain records.

Nice To Haves

Six months of healthcare-related experience, preferred, to become familiar with institutional policies and procedures.

Responsibilities

Greet patients and visitors at the hospital entrance and provide a welcoming first impression.
Complete standard check-in procedures for patients and visitors.
Assist with wayfinding and provide maps.
Escort patients and visitors to necessary areas as needed.
Answer telephone calls promptly and courteously, transferring them to other departments as needed.
Communicate with unit staff and notify destination staff when patients arrive.
Communicate and uphold visitor policy.
Ensure safety protocols, such as visitor badges and mask policies when required.
Provide information and answer questions about hospital amenities and guest services.
Escalate issues to the Manager and/or Supervisor.
Receive and maintain inventory of required supplies for the area.
Support maintenance of lobby appearance and individual work areas.
Participate in environmental management.
Promote a customer service environment for the area.
Coordinate and work closely with the security team and medical floors.
Verify patient appointment locations and dates in EPIC and confirm patients’ locations for visitors.
Perform other duties as assigned.