Greeter (Main Lobby Area)-MSH-Sinai Signature Services-FT-Days-EOW

Mount Sinai Health System•New York, NY

5d•$20 - $22•Onsite

About The Position

As an integral part of the team, the Greeter is responsible for facilitating visitor management and maintaining entrance areas. This includes creating a welcoming arrival experience and guiding patients and visitors to their destinations.

Requirements

High school-level knowledge (graduate or equivalent) to prepare reports and keep records.

Nice To Haves

Six months of healthcare-related experience to become familiar with institutional policies and procedures.

Responsibilities

Greet patients and visitors upon arrival at the hospital entrance, providing a welcoming first impression.
Complete the standard check-in procedure for patients and visitors.
Assist with wayfinding and provide patients and visitors with maps.
Escort patients and visitors to necessary areas as needed.
Answer telephone calls promptly and courteously, transferring calls to other departments as needed.
Maintain communication with unit staff and notify destination staff when patients arrive.
Communicate and uphold visitor policy.
Ensure safety protocols, such as visitor badges and mask policies when required.
Provide information and answer questions regarding hospital amenities and guest services.
Escalate issues to the Manager and/or Supervisor.
Receive and maintain inventory of required supplies for the area.
Support maintenance of the lobby's appearance and individual work areas.
Participate in environmental management.
Promote a customer service environment for the area.
Coordinate and work closely with the security team and medical floors.
Verify appointment locations and dates for patients in EPIC, and confirm patients’ locations for visitors.
Perform other duties as assigned.