Greeter (Main Lobby Area)-MSH-Sinai Signature Services-FT-Nights-EOW

Mount Sinai Health Systems•New York, NY

41d•$21 - $23

About The Position

The Greeter is an integral part of the team and facilitates visitor management while helping maintain entrance areas. The role supports a welcoming arrival experience and guides patients and visitors to their destinations. The position is based in the main lobby area and is full-time, night shift, with every other weekend (EOW) work.

Requirements

High school graduate or equivalent; the work requires high-school-level knowledge to prepare reports and maintain records.

Nice To Haves

Six months of healthcare-related experience, preferred, to become familiar with institutional policies and procedures.

Responsibilities

Greet patients and visitors upon arrival at the hospital entrance and provide a welcoming first impression.
Complete standard check-in procedures for patients and visitors.
Assist with wayfinding and provide maps.
Escort patients and visitors to necessary areas as needed.
Answer telephone calls promptly and courteously, transferring calls to other departments as needed.
Communicate with unit staff and notify destination staff when patients arrive.
Communicate and uphold the visitor policy.
Ensure safety protocols, such as visitor badges and mask policies when required.
Provide information and answer questions about hospital amenities and guest services.
Escalate issues to the Manager and/or Supervisor.
Receive and maintain inventory of required supplies for the area.
Support maintenance of the lobby’s appearance and individual work areas.
Participate in environmental management.
Promote a customer service environment for the area.
Coordinate and work closely with the security team and medical floors.
Verify patients’ appointment locations and dates in EPIC and confirm patients’ locations for visitors.
Perform other duties as assigned.