Greeter (Main Lobby Area)-MSH-Sinai Signature Services-FT-Nights-EOW

Mount Sinai Health System • New York, NY

40d • $20 - $22 • Onsite

About The Position

As an integral part of the team, the Greeter is responsible for the facilitation of visitor management and maintenance of entrance areas. These include maintaining a welcoming arrival experience and guiding patients and visitors to their destinations.

Requirements

• Work requires a high school level of knowledge (graduate or equivalent) in order to prepare reports and keep records.
• Six months of healthcare related experience in order to become familiar with institutional policies and procedures preferred.

Responsibilities

• Greets patients and visitors upon arrival at the hospital entrance, providing a welcoming first impression.
• Completes the standard check-in procedure for patients and visitors.
• Assists in wayfinding and provides patients and visitors with maps.
• Escort patients and visitors to the necessary areas, as needed.
• Answers telephone promptly and courteously. Transfers to other departments, as needed.
• Maintains communication with unit staff and notifies staff at destination when patients arrive.
• Communicates and upholds visitor policy.
• Ensures safety protocols (e.g. visitor badges, mask policies, if required).
• Provides information and answers questions regarding hospital amenities and guest services.
• Escalates issues to Manager and/or Supervisor.
• Receives and maintains inventory of required supplies for the area.
• Supports maintenance of lobby appearance and individual work areas.
• Participates in environmental management.
• Promotes a customer service environment for the area.
• Coordinates and works closely with security team and medical floors.
• Verifies appointment locations and dates for patients in EPIC. Confirms patients’ location for visitors.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED