Greeter/Cashier

The Westin Indianapolis•Indianapolis, IN

7d•Onsite

About The Position

The Greeter/Cashier welcomes guests, provides customer service, answers inquiries, assists with guest needs, and handles cashiering duties. The role helps create a positive first impression and supports a smooth check-in/check-out process. It also involves maintaining an organized work area, coordinating with other departments, recommending local attractions and dining, proactively addressing guest concerns, and upholding hotel brand standards and a positive team culture.

Requirements

Excellent customer service skills.
Strong communication skills.
Ability to read, write, and speak English fluently.
High energy and enthusiasm.
Ability to multitask in a fast-paced environment.
Strong attention to detail.
Experience with cash handling and point-of-sale systems.
High school diploma or equivalent.
Ability to work flexible schedules, including weekends and holidays.

Responsibilities

Welcome guests warmly and create a positive, inviting atmosphere.
Provide customer service, answer inquiries, and assist guests with their needs.
Handle cash transactions accurately and follow company procedures.
Maintain a clean and organized work area, including the cashier station and lobby.
Collaborate with other departments to support seamless guest experiences.
Recommend nearby attractions, dining options, and activities.
Proactively resolve guest issues or concerns.
Uphold hotel/resort brand standards and contribute to a positive team culture.