Front Cashier and Greeter

Four Bears Entertainment Clearwater•Clearwater, FL

9d•Onsite

About The Position

Launch Family Entertainment is the ultimate indoor adventure park for families, friends, and fun seekers of all ages. Our Clearwater location at Countryside Mall delivers wall-to-wall excitement with trampolines, ninja courses, bowling, arcades, laser tag, Krave kitchen, and a full-service bar. Every guest experience begins at the front—where you’ll be waiting with a smile. You’re energetic, welcoming, and thrive in guest-facing roles. Whether checking waivers, handling ticket sales, or simply greeting every visitor with a “Welcome to Launch!”, you set the tone for everything that follows. You’re calm under pressure, love making people smile, and can multitask like a pro. This is more than just a front desk role—you’re the heartbeat of the guest journey.

Requirements

Friendly, outgoing, and confident in guest interactions.
Detail-oriented and comfortable with basic cash and POS operations.
Strong multitasking and communication skills.
Able to stand for long periods and lift up to 25 lbs.
Must be available to work weekends.

Nice To Haves

Prior experience in retail, admissions, or hospitality is a plus—but not required.

Responsibilities

Greet every guest with “Hi, welcome to Launch!” and a big smile.
Process ticket sales, gift cards, and merchandise using the POS system.
Assist with online bookings, walk-in reservations, and waiver completion.
Prepare guests for entry with proper wristbands, footwear, and directions.
Direct guests to attractions and answer questions using Launch-approved language.
Maintain a clean, safe, and organized front desk and entry area.
Monitor entry supplies like waivers, flyers, and wristbands and restock as needed.
Keep your cash drawer accurate and follow all register procedures.
Handle guest comments and complaints with professionalism and urgency.
Take clear, detailed messages for management when needed.
End interactions with “Have an awesome time!” or similar guest-focused sendoffs.
Sanitize kiosks, counters, and bathrooms regularly throughout your shift.