Front Desk Greeter

SHELL FEDERAL CREDIT UNION•Pasadena, TX

3d•Onsite

About The Position

The Front Desk Greeter projects a positive, welcoming image to members, visitors, and vendors at Shell Federal Credit Union’s Southmore branch in Pasadena, Texas. The role welcomes and directs visitors, checks members into Better Lobby, communicates estimated wait times when applicable, and helps maintain an attentive, energetic, clean, and presentable branch environment. It also includes administrative and clerical tasks and support for branch operations, marketing materials, deliveries, and other team responsibilities. The position requires 40 hours per week, plus overtime as needed, and flexibility to work rotating opening, closing, and Saturday schedules. The stated schedule is Monday through Wednesday and Friday, 8:30 a.m.–5:30 p.m., Thursday, 8:30 a.m.–5:45 p.m., and Saturdays as scheduled. The employee may also be asked to assist at other branch locations and help train new greeters. Employees must follow Shell FCU service commitments, policies, procedures, and applicable rules and regulations, including the Bank Secrecy Act, and complete required annual training. The role requires a welcoming demeanor, professional verbal communication, knowledge of credit union products and services, and the ability to work in an open-concept environment. No prior experience is required; a high school diploma or GED is required. Physical duties regularly include bending and standing, and may include lifting, carrying, or moving up to 55 pounds. The work environment includes potential exposure to robbery; employees receive instructions and procedures to minimize risk.

Requirements

High school diploma or GED.
No experience required.
Knowledge of credit union products and services.
Welcoming and helpful demeanor.
Professional verbal communication skills.
Ability to work in an open-concept workspace or environment.
Ability and willingness to work 40 hours per week plus overtime as needed.
Ability to work rotating opening, closing, and Saturday schedules as needed.
Ability to bend and stand regularly, and at times lift, carry, or move up to 55 pounds.
Ability to follow detailed instructions and procedures intended to minimize risk in a work environment with potential robbery exposure.

Responsibilities

Meet Shell FCU Service Commitments, Employee Creed, and Service Distinctions.
Maintain knowledge of and comply with applicable rules and regulations, including the Bank Secrecy Act, and complete required annual training.
Perform duties in accordance with Shell FCU policies, procedures, philosophy, and performance standards.
Greet members, visitors, and vendors and direct them to the appropriate area or team member.
Sign members into Better Lobby and provide an estimated wait time when applicable.
Ensure members remove sunglasses and hats before entering the branch for security reasons.
Check in on members when time permits and offer water or coffee.
Help create a positive, high-energy branch environment and remain aware of the lobby and surroundings.
Perform administrative and clerical duties as assigned.
Work 40 hours per week and overtime as needed, and follow rotating opening, closing, and Saturday schedules as needed.
Work with the management team to share reminders, daily productivity information, and other useful information with the team.
Update branch marketing materials as needed.
Manage assigned credit union popcorn days, including operating the machine, distributing popcorn, maintaining supplies, and cleaning the machine.
Keep the branch lobby clean, uncluttered, and presentable.
Restock check-stand supplies and marketing materials throughout the branch.
Receive and distribute packages and deliveries as needed.
Assist with training new greeters as needed.
Support team responsibilities, including opening and closing procedures, daily coin-machine balancing, and potentially opening and closing the SDB vault and completing an inventory audit.
Assist at other branch locations if needed.
Perform additional duties as assigned.