Greek - Customer Service Support

Talent Acquisition Team • Warwick, RI

7d

About The Position

Herff Jones is seeking a Greek Customer Service Support associate in Warwick. The position's two primary objectives are to provide excellent and timely support to customers and the Greek sales team, and to enter orders and organize production paperwork in a timely manner. The role involves processing orders, responding to customer and prospective-customer inquiries, resolving issues, and helping create a positive customer experience. The associate provides product, service, and policy information; maintains records of customer interactions; collaborates with other departments; and assists with order processing, shipment tracking, and returns or exchanges. The role also communicates quality concerns and ongoing issues to the team lead.

Herff Jones is an Indianapolis-based provider of graduation and educational products and services, including class rings and jewelry, caps and gowns, diplomas and announcements, and motivation and recognition programs. The company works through a nationwide network of more than 1,400 employees and sales partners and has served students for more than 100 years.

Requirements

• At least 2 years of experience in an office environment performing customer service or call center functions.
• Excellent written and verbal communication skills.
• Meticulous attention to detail.
• Problem-solving skills.
• Team spirit and ability to work in a fast-paced environment.
• High school diploma or GED.
• Ability to speak and read English.
• Ability to handle multiple tasks and perform basic mathematical calculations.
• Ability to perform the listed physical activities, work at a computer for extended periods, and regularly lift or move up to 50 pounds.

Nice To Haves

• Previous customer service experience.
• Experience with or understanding of Greek Letter Organizations (fraternity or sorority).
• Experience with Zendesk or another customer service platform.

Responsibilities

• Process and enter orders and handle production paperwork.
• Respond to customer and prospective-customer inquiries, resolve issues, and provide a positive customer experience.
• Provide accurate information about products, services, and customer concern policies.
• Build rapport and establish strong relationships with customers.
• Maintain accurate notes and records of customer interactions and inquiries.
• Collaborate with other departments to resolve issues and share insights.
• Assist customers with order processing, shipment tracking, and returns or exchanges.
• Communicate quality concerns and ongoing issues to the team lead.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED