Greek - Customer Service Support

Herff Jones • Warwick, RI

5d

About The Position

Herff Jones is hiring a Greek Customer Service Support associate in Warwick. The role’s two main objectives are to provide timely, effective support to customers and the Greek sales team, and to assist with order entry and the organization of production paperwork. The position also handles customer inquiries, resolves issues, shares accurate product and policy information, and helps customers with order processing, shipment tracking, and returns or exchanges. It requires attention to detail, multitasking, and the ability to work in a fast-paced, team-oriented environment.

Requirements

• At least 2 years of experience in an office environment performing customer service or call center functions.
• High school diploma or GED.
• Must speak and read English.
• Excellent written and verbal communication skills.
• Meticulous attention to detail and problem-solving skills.
• Ability to handle multiple tasks and perform basic mathematical calculations.
• Team spirit and ability to work in a fast-paced environment.
• Ability to regularly lift or move up to 50 pounds.
• Ability to use a multi-line telephone, computer, Microsoft Word, Microsoft Excel, email, and the internet.
• Physical activities include lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking, bending, and twisting; reading, communication, and math; and working at a computer for extended periods.

Nice To Haves

• Previous customer service experience is preferred.
• Experience or understanding of Greek Letter Organizations (fraternity/sorority) is helpful but not required.
• Experience with Zendesk or another customer service platform is helpful.

Responsibilities

• Process and enter orders and handle production paperwork in a timely manner.
• Respond to customer and prospective-customer inquiries, resolve issues, and provide a positive customer experience.
• Provide accurate information about products, services, and customer concern policies.
• Build rapport with customers and establish strong relationships.
• Maintain accurate notes and records of customer interactions and inquiries.
• Collaborate with other departments to resolve issues and share insights.
• Assist customers with order processing, shipment tracking, and returns or exchanges.
• Communicate quality concerns and ongoing issues to the team lead.
• Provide support to the Greek sales team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED