TES - Grateful Client Program Administrator

Auburn University • Auburn, AL

16h

About The Position

The Grateful Client Program Administrator will develop, launch, and manage a Grateful Client Program within Auburn University’s College of Veterinary Medicine. The role serves as a liaison between the Office of Development and the Veterinary Teaching Hospitals, connecting veterinary care with opportunities for grateful clients to support the College’s mission.

Working with hospital leadership, clinicians, frontline staff, marketing and communications professionals, and the Development team, the Administrator coordinates the program’s operations, education, and engagement. This includes creating and maintaining marketing materials, managing digital content and hospital-based philanthropic messaging, identifying and referring prospective donors, and facilitating appropriate follow-up with grateful clients.

The position also supports the management and stewardship of the College’s Compassionate Care Funds by coordinating fund utilization, maintaining accurate records, and communicating the impact of philanthropic support on patient care. The Administrator builds relationships with hospital personnel and trains and educates faculty, clinicians, and staff to recognize philanthropic engagement opportunities while upholding patient care, client confidentiality, and professionalism. Through relationship management, communication, and coordination with the Office of Development, the role helps build a sustainable program that strengthens client relationships and advances the College’s philanthropic priorities.

Requirements

• Bachelor’s degree, or high school diploma or equivalent plus 5 years of experience in education.

Responsibilities

• Coordinate the operational, educational, and engagement components of the Grateful Client Program.
• Develop and maintain marketing materials and manage digital content and hospital-based philanthropic messaging.
• Identify and refer prospective donors and facilitate appropriate follow-up with grateful clients.
• Support management and stewardship of the College’s Compassionate Care Funds, including coordinating fund utilization, maintaining accurate records, and communicating the impact of philanthropic support on patient care.
• Build relationships with frontline hospital personnel and provide training and education on the Grateful Client Program.
• Empower faculty, clinicians, and staff to recognize philanthropic engagement opportunities while maintaining standards of patient care, client confidentiality, and professionalism.
• Coordinate with the Office of Development to establish a sustainable program that strengthens client relationships and advances the College’s philanthropic priorities.

What This Job Offers

• Job Type: Full-time