Project Manager, TES

Insperity•Houston, TX

About The Position

The Project Manager, TES, works with Traditional Employment Operations, Customer Success, and Product Management to establish, maintain, and monitor best practices in operations, communications, training, and reporting. The role serves as a business leader for Traditional Employment products and services, guiding problem solving and offering solutions while mentoring teams on strategy and technology. It collaborates with Service Technology, the Enterprise Project Office, Marketing, and Legal to support technology integration, product-enhancement rollouts, data integrity, and system reliability and uptime. The position manages product offerings and programs, provides subject matter expertise to internal teams, and leads product management for assigned Traditional Employment products. It covers web-based product management from strategic and product planning through requirements definition, development support, quality assurance, testing, and technical training. The role also works with clients and internal stakeholders to define requirements, coordinate releases, develop operational processes, monitor process performance, research improvements, and support audit and compliance efforts.

Requirements

Bachelor’s degree or equivalent experience.
Three to five years of experience.
Core knowledge of product management and product operations responsibilities.
Foundational knowledge of the company’s product management methodology.
Core understanding of market business needs and requirements.
Core understanding of Insperity’s business.
Ability to handle multiple tasks accurately and with attention to detail.
Knowledge of software products, rollout schedules, and communicating changes and updates.
Proficiency in Microsoft Office.
Experience writing standard operating procedures and/or technical writing.
Excellent communication skills in a customer-centric environment, including clear and concise written and oral communication.

Responsibilities

Manage existing tools, product offerings, and programs.
Provide foundational subject matter expertise and support for internal teams.
Work on less complex projects and initiatives, focusing on teamwork, communication, and execution.
Participate in meetings with other departments and leadership.
Make informed decisions with support from a manager or team.
Manage web-based product management, including strategic planning, product planning, defining functional requirements, supporting development, participating in quality assurance and testing, and providing technical training.
Lead product management for assigned products in the Traditional Employment organization.
Define and document new product requirements in collaboration with end users, focus groups, client services, sales, clients, and customers.
Work with Marketing to define promotions and marketing materials for new product offerings.
Work with Operations, vendors, and client services to establish and monitor operational best practices and develop processes aligned with technology capabilities.
Align process objectives with the business vision and mission and with functional requirements.
Determine the scope and priority of process initiatives and request material and financial resources where appropriate.
Measure, control, and monitor process performance by setting measurable goals, establishing and adjusting benchmark metrics, and responding urgently to issues affecting end-user utilization.
Consult with Traditional Employment leadership and guide problem solving, solutions, and strategy and technology mentoring for services.
Help define and manage product releases to meet schedules and operational needs, and participate in testing for Traditional Employment projects.
Research new products and techniques to streamline processes.
Support process and audit efforts that ensure Sarbanes-Oxley integrity and accountability.