Project Manager, TES

Insperity•Kingwood, TX

About The Position

The Project Manager, TES works with Traditional Employment Operations, Customer Success, and Product Management to establish, maintain, and monitor best practices in operations, communications, training, and reporting. Working across multiple units, the role serves as a business leader for Traditional Employment products and services, guiding problem-solving efforts and offering solutions while mentoring on strategy and technology. The position also partners with Service Technology, the Enterprise Project Office, Marketing, and Legal to support technology integration, product enhancement rollouts, data integrity, and system reliability and uptime. The role manages existing tools, product offerings, and programs, and leads product management for assigned products in the Traditional Employment organization. Responsibilities span product planning and requirements, development support, quality assurance and testing, release management, operational process improvement, and technical training. The Project Manager collaborates with internal teams, vendors, end users, clients, and customers to define requirements, monitor process performance, and support compliance and audit efforts.

Requirements

Bachelor’s degree or equivalent experience.
Three to five years of experience.
Core knowledge of product management and product operations responsibilities.
Foundational knowledge of the company’s product management methodology.
Core understanding of market business needs and requirements.
Core understanding of Insperity’s business.
Demonstrated ability to handle multiple tasks accurately and with attention to detail.
Knowledge of software products, rollout schedules, and communicating changes and updates.
Proficiency in Microsoft Office.
Experience writing standard operating procedures and/or technical documentation.
Excellent communication skills in a customer-centric environment, with the ability to communicate clearly and concisely in writing and orally.

Responsibilities

Manage existing tools, product offerings, and programs.
Provide foundational subject matter expertise and support for internal teams.
Work on less complex projects and initiatives, focusing on teamwork, communication, and execution.
Participate in meetings with other departments and leadership.
Make informed decisions with support from a manager or team.
Manage web-based product management activities, including strategic and product planning, defining functional requirements, supporting development efforts, participating in quality assurance and testing, and providing technical system training.
Lead product management for assigned products in the Traditional Employment organization.
Define and document new product requirements in collaboration with end users, focus groups, client services, sales, clients, and customers.
Work with Marketing to define promotions and marketing materials for new product offerings.
Work with Operations, vendors, and client services to establish, maintain, and monitor operational best practices and develop processes aligned with technology capabilities.
Align process objectives with the business vision and mission and with functional requirements.
Determine the scope and priority of process initiatives and request the material and financial resources needed to meet objectives.
Measure, control, and monitor process performance; set measurable goals, establish and adjust benchmark metrics, and respond urgently to issues affecting end-user utilization.
Consult with Traditional Employment leadership and guide problem-solving, solutions, strategy, and technology efforts.
Help define and manage product releases to meet schedules and operational needs, and participate in testing for Traditional Employment projects.
Research products and techniques that may streamline processes.
Support process and audit efforts to ensure Sarbanes-Oxley integrity and accountability.