Grateful Patient Program Assistant Director for Development

UTHealth Houston•Houston, TX

1d•Onsite

About The Position

The Grateful Patient Program Assistant Director partners with clinicians, faculty, department chairs, administrative leaders, clinic managers, and staff throughout UTHealth Houston, especially McGovern Medical School, to strengthen engagement and connect grateful patients and families with philanthropy. The role supports a relationship-based grateful patient program and helps cultivate a culture of philanthropy in the clinical environment. It is not a frontline fundraising or solicitation role, though an understanding of philanthropy, fundraising, and nonprofit organizations is expected. A healthcare or clinical background is beneficial. The position focuses on building relationships, educating clinical stakeholders, facilitating and tracking patient referrals, and coordinating with development colleagues and internal teams. Candidates should be comfortable speaking to groups and delivering professional training, and should have excellent written and verbal communication skills. Work is primarily on-site, generally up to four days per week, because relationship-building is most effective face-to-face. Employees must permanently reside and work in Texas.

Requirements

Bachelor's degree in a related field, or equivalent substitution of four years of experience beyond the minimum experience requirement.
At least three years of relevant work experience.
Excellent written and verbal communication skills.
Strong relationship-building skills and confidence speaking to groups and delivering professional training.
Understanding of philanthropy, fundraising, and nonprofit organizations.
Permanently reside and work in the State of Texas.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.
Meet the security-sensitive position requirements, including the ability to maintain the security or integrity of critical infrastructure if the position requires access to it.

Nice To Haves

Clinical and/or nonprofit experience.
Healthcare or clinical background.
Proficiency with Excel and PowerPoint.

Responsibilities

Develop close working partnerships with faculty physicians, administrative leaders, clinic managers, and clinical staff in assigned departments to encourage trust, collaboration, and engagement with the Office of Development.
Plan, coordinate, and deliver training and education initiatives for faculty physicians and clinical stakeholders to support grateful patient and family giving, including small-group and one-to-one education.
Facilitate grateful patient referrals by supporting referral pathways, including the Epic referral function and direct clinician-to-liaison communication, and ensure referrals are promptly triaged and routed to development colleagues.
Maintain accurate documentation of referral activity, interactions, and outcomes in CRM tools such as Salesforce; use Excel and other tracking tools to support data integrity and reporting.
Coordinate with Prospect Research on appropriate prospect assignment and next-step strategy; conduct limited discovery outreach to referred individuals as needed to understand interests and connections and support matching them with the appropriate gift officer, without solicitation.
Partner with the data analytics team on KPI reviews, track engagement and referral outcomes, and provide timely analysis and recommendations to guide strategic planning and continuous improvement.
Partner with Administrative Support on stewardship of Honored Caregiver recognition and marketing initiatives, as applicable.
Support compliant handling of sensitive information and coordinate program activity consistent with applicable privacy standards, including HIPAA-minded practices in clinical and referral contexts.
Participate in regular University development meetings as directed and attend events or special functions as requested.
Perform other duties as assigned.

Benefits

100% paid medical premiums for full-time employees.
Generous time off, including holidays, a preventative leave day, vacation, and sick time, totaling around 37–38 days per year.
Increased vacation accrual with longer service.
Longevity pay through monthly payments after two years of service.
Retirement/pension plan.
Free financial and legal counseling.
Free mental health counseling services.
Gym membership discounts and access to wellness programs.
Employee discounts, including entertainment, car rentals, and cell phones.
Resources for child and elder care.