Graduate Assistant (Labor) - Athletics Ticketing

University of Central Oklahoma•Edmond, OK

55d•Onsite

About The Position

This is a regular student labor position which serves as Graduate Assistant for the Athletic Administrative Team and oversees the ticketing operation of the Athletic Department. The position reports to the Deputy Director. Applicant should be a highly motivated self-starter, eager to learn, with strong engagement, organizational, and communication skills. This position requires clerical work, including but not limited to data entry, research, organization, and computer proficiency. This position may require moving equipment, working outside on grounds, and/or helping with preventative maintenance and may require heavy, physical and manual labor.

Requirements

Bachelor’s degree and admittance into a master’s program at UCO.
A valid driver’s license is required for this position.
Proficient with Microsoft Office suite.
Strong people skills.
Strong organizational & communication skills.

Nice To Haves

Working knowledge of Home Town Ticketing digital platform.

Responsibilities

Develops timelines, plans and strategies for annual ticket sales efforts, including mailings, online, telemarketing and grass-root initiatives.
Performs individual game and group ticket sales for football, men's and women's basketball, wrestling, soccer, baseball, softball and volleyball to the general public.
Responsible for gameday ticketing operations for UCO-hosted events including NCAA and/or MIAA conference postseason ticketed events for all sports. This includes working knowledge of Home Town Ticketing digital platform.
Provides excellent customer service experience to donors and patrons.
This position may handle and resolve more complex customer service complaints regarding ticket sales, parking, event details, and priority seating and other issues.
Assists in the determination and assignment of staffing and game coverage logistics to maximize efficiency.
Assists with oversight of internal controls and procedures for the Ticket Office including auditing procedures and reports, allocation and distribution of tickets, ensuring segregation of duties, safeguarding of funds, posting of batches, ticket system access, voiding tickets and transfers.
Assists with the design and production of advertising, brochures, flyers, and other promotional materials to promote ticket sales and group outings.
Updates ticket accounts and coordinates ticket information on athletics website.
Responsible for running daily and post event sales reports.
Assists in gameday operations to include in-game management and facility setup and tear down.
Performs other related duties as assigned and works as a cooperative/supportive team member in the UCO Athletic Department.