Temporary Graduate Admissions Specialist - Graduate School - UTK

University of Tennessee•Knoxville, IA

7h•$35,000 - $37,000•Onsite

About The Position

The Graduate Admissions Specialist supports efforts to recruit, admit, and enroll graduate students. The position reviews applications from diverse populations to determine whether files are complete and ready for department or further review under Graduate Catalog policies and admission requirements. It helps complete applications by requesting additional documentation, updating applications or programs, applying restrictions when appropriate, processing documents submitted directly by applicants, and maintaining data integrity. The Specialist monitors department review progress, reviews and applies final admission decisions, and serves as a key contact for applicants and stakeholders. The role coordinates on matters such as prior conduct disclosures, exceptions to admission requirements, international immigration processes, and other applicant questions. It supports ongoing operations by reporting application status through CRM-generated reports, responding to prospects, applicants, and stakeholders through email, phone, and in-person interactions, tracking contacts in the CRM, and receiving, uploading, and submitting applicant documents. The position also supports cross-functional office coverage during high-volume periods, assists with Graduate School events as needed, and performs other assigned duties. The role is onsite in Knoxville, Tennessee. The anticipated hiring range is $35,000–$37,000.

Requirements

High school diploma or GED.
Experience working in an office or another environment involving customer service, problem resolution, computers and software such as Microsoft Office, accurate work, and collaboration with other employees.
Ability to listen effectively and communicate verbally and in writing.
Excellent customer service skills.
Ability to work in a team-oriented setting.
Ability to complete work tasks and establish priorities.
Ability to solve problems and make decisions effectively.
Ability to assimilate information from diverse resources to make informed decisions.
Ability to enter or modify data and other content accurately.
Ability to use general office equipment, computers, and software such as Microsoft Office.
Ability to read, interpret, and apply policies and practices in a work setting.
Must be legally authorized to work in the United States full time without the need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

Bachelor’s degree.
Experience in higher education admissions, including reviewing applicant files, assisting applicants with customer service and admission-related issues, and working with admissions databases and student information systems in a team-oriented environment.
Knowledge of higher education admission processes.
Ability to perform functions and analyze data using admissions databases, student information systems, and reporting tools.
Ability to communicate effectively, verbally and in writing, with diverse audiences in a higher education setting.

Responsibilities

Review applications from U.S. citizens, international applicants, current graduate students, and former graduate students to determine completeness and readiness for department or further review according to Graduate Catalog policies and admission requirements.
Help complete applications by requesting additional documentation, updating applications or programs, and applying restrictions when appropriate while maintaining data integrity.
Finalize applications by submitting and processing documents received directly from applicants.
Monitor department review progress to support timely review and decisions, and review and apply final decisions for applicants.
Serve as a primary contact for applicants and work with stakeholders on matters including prior conduct issues, admission requirement exceptions, international immigration processes, and other inquiries.
Report application status to Graduate Admissions administrators using reports and other data generated in the CRM.
Respond to prospects, applicants, and internal and external stakeholders by email, phone, in person, and other channels throughout the application journey through the start of classes.
Track contacts and outreach with students and stakeholders in the CRM.
Receive, upload, and submit applicant documents to the CRM.
Provide cross-functional office coverage and backup during high-volume periods or when additional assistance is needed.
Assist with Graduate School events as needed.
Perform other duties as assigned.