GPS Engineer

Applied Materials•Santa Clara, CA

3d•$124,000 - $171,000

About The Position

Applied Materials is seeking a GPS Engineer to provide expert-level technical support for semiconductor mainframes, robotic handling systems, and critical subsystems. The role supports product development, qualification, and field improvement initiatives, acting as a bridge between customers, field organizations, and engineering teams to improve product performance, reliability, uptime, and customer satisfaction worldwide. The engineer will develop and maintain expertise in next-generation and legacy semiconductor platforms, lead complex technical escalations, and deliver troubleshooting guidance and best practices to customer engineers around the world. The role also creates technical documentation and procedures, develops and delivers training, supports new tool builds and customer-site startups, and analyzes field performance to identify reliability and productivity improvements. The position is based in Bangalore, India, with travel of 10% of the time.

Requirements

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Mechatronics, or a related field.
7–10 years of experience in semiconductor equipment, product support, field service, systems engineering, or related technical functions.
Strong understanding of electromechanical systems, robotics, automation, and semiconductor manufacturing equipment.
Proven experience managing complex technical escalations and collaborating with cross-functional teams.
Excellent troubleshooting, analytical, and root-cause investigation skills.
Strong verbal and written communication skills, including the ability to engage effectively with global stakeholders.
Self-driven, proactive team player with a passion for technology and continuous learning.
Ability to work independently within structured processes and deliver results in a fast-paced environment.

Responsibilities

Develop and maintain expert-level knowledge of next-generation and legacy semiconductor platforms, mainframes, robots, and subsystems.
Lead complex technical escalations with cross-functional design and engineering teams to drive rapid issue resolution.
Provide technical knowledge, troubleshooting methodologies, and best practices to customer engineers worldwide.
Represent field needs in engineering reviews, product development discussions, and reliability improvement initiatives.
Develop and maintain Best Known Methods (BKMs), Internal Service Bulletins (ISBs), and technical support documentation for new and legacy platforms.
Create and update safety, installation, startup, calibration, maintenance, and troubleshooting procedures.
Develop training packages for new products and collaborate with Global Technical Training to deploy training programs.
Train Customer Engineers, Process Support Engineers, and Technical Product Support teams before customer deployments.
Identify critical spare part requirements and work with Applied Global Services to support inventory availability across global locations.
Participate in new tool builds, system integration activities, and first-tool startups at customer sites.
Create and maintain hardware, service, installation, and troubleshooting procedures for field deployment.
Collaborate with engineering teams to integrate field requirements and serviceability considerations into product designs.
Drive root cause analysis and corrective actions for complex field escalations and product issues.
Analyze technical data and field performance trends to identify reliability and productivity improvement opportunities.
Apply engineering judgment, structured problem-solving, and field experience to resolve technical challenges.
Support continuous improvement initiatives focused on product quality, stability, and operational excellence.