GPS Engineer
About The Position
The GPS Engineer develops service procedures and Best Known Methods (BKMs) for new products, supports product build and testing, and works across Engineering, Manufacturing, Quality & Reliability, Global Technical Training, and AGS to prepare products and customer teams for deployment. The role contributes to FMECA and CAPA processes, addresses field issues, and conducts or facilitates failure analysis as needed. The engineer creates and documents installation, retrofit, maintenance, troubleshooting, and training materials, including Technical Product Manuals, Customer Engineering Notices (CENs), and Internal Service Bulletins (ISBs). The role gathers process and qualification data to establish product BKMs, supports new-product testing, and trains Customer Engineers, Process Engineers, and Technical Product Support staff before ELS shipments. The position is based in Santa Clara, California, includes travel 20% of the time, and is relocation eligible.
Requirements
- Demonstrates conceptual and practical expertise in the role’s discipline and basic knowledge of related disciplines.
- Knowledge of best practices and how the work area integrates with others; awareness of competitors and market differentiators.
- Ability to solve complex problems using analysis from multiple sources and exercise judgment.
- Ability to explain difficult or sensitive information and work to build consensus.
- Willingness to travel 20% of the time.
Responsibilities
- Develop procedures and Best Known Methods (BKMs) to service new products and contribute to the FMECA process.
- Participate in or own first chamber Build & Test in the Apps lab, resolve issues or work with Engineering to address them, and work with Manufacturing to develop procedures and participate in New Product final testing when required.
- Partner with the Quality & Reliability group to review and address Top Field Issues; participate in or own the CAPA process and conduct or facilitate Failure Analysis when needed.
- Develop and document procedures to install, retrofit, and maintain products, including Technical Product Manuals.
- Develop procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and troubleshooting guides as required.
- Collect process and qualification data to create product Best Known Methods (BKMs).
- Develop initial training packages for new products and work with Global Technical Training to develop training classes.
- Train Customer Engineers, Process Engineers, and Technical Product Support staff assigned to customers receiving ELS shipments before shipping.
- Identify new parts that AGS needs to stock and work with AGS to ensure parts are stocked in the correct locations.
Benefits
- Comprehensive benefits package
- Potential eligibility for a bonus program
- Potential eligibility for a stock award program
- Relocation eligibility
- Supportive work culture that encourages learning, development, and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
