Orion GPS Engineer III (E3)

Applied Materials•Santa Clara, CA

About The Position

Applied Materials is seeking an Orion GPS Engineer III to develop service procedures and Best Known Methods (BKMs) for new products and support product build, testing, qualification, installation, maintenance, and customer readiness. The role collaborates across Engineering, Manufacturing, Quality & Reliability, AGS, and Global Technical Training to resolve product issues, improve serviceability, and prepare customer-facing technical documentation and training. The position contributes to FMECA and CAPA activities, participates in first chamber builds and tests, and helps address top field issues through failure analysis and coordination with relevant teams. It also develops technical product manuals, customer engineering notices, internal service bulletins, troubleshooting guides, and initial training packages. The engineer trains Customer Engineers, Process Engineers, and Technical Product Support personnel assigned to customers receiving ELS shipments before those shipments leave. This is a full-time role based in Santa Clara, California, with travel expected 50% of the time. Relocation is not available. The listed salary range is $124,000 to $171,000.

Requirements

Conceptual and practical expertise in the relevant discipline and basic knowledge of related disciplines.
Knowledge of best practices and how the role's area integrates with others.
Ability to solve complex problems using judgment and analysis of multiple information sources.
Ability to explain difficult or sensitive information and build consensus.
Ability to act as a resource for less-experienced colleagues and potentially lead small projects with manageable risks and resource requirements.
Ability to work within broad guidelines and policies while impacting customer, operational, project, or service activities across related teams.
Willingness to travel 50% of the time.

Responsibilities

Develop procedures and Best Known Methods (BKMs) for servicing new products.
Contribute to the FMECA process.
Participate in or own first chamber builds and tests in the Apps lab.
Resolve issues or work with Engineering to address identified issues.
Work with Manufacturing to develop procedures and participate in new product final testing when required.
Partner with the Quality & Reliability group to review and address top field issues.
Participate in or own the CAPA process.
Conduct or facilitate failure analysis when needed.
Develop and document procedures for product installation and start-up, retrofits, and maintenance, including Technical Product Manuals.
Develop procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs), and troubleshooting guides as required.
Collect process and qualification data to create product BKMs.
Develop an initial training package for new products and work with Global Technical Training to develop a training class.
Train Customer Engineers, Process Engineers, and Technical Product Support personnel assigned to customers receiving ELS shipments before shipping.
Identify new parts that need to be stocked by AGS and work with AGS to ensure they are stocked in the correct locations.