GOVERNMENT SERVICES OPERATIONS COORDINATOR
About The Position
The Government Services Operations Coordinator plays a critical role in supporting and executing day-to-day operational workflows for government print and mailing programs. This position is responsible for ensuring accurate job setup, reporting, production releases, and invoicing while serving as a key point of coordination between clients, production teams, and internal stakeholders. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, deadline-driven environment. They can effectively manage multiple priorities, resolve issues proactively, and communicate clearly with both internal teams and clients. If you have experience in operations, project coordination, production environments, or other detail-focused administrative roles, we encourage you to apply!
Requirements
- 1+ years of experience in project coordination, operations, or production environments
- Strong data entry and reporting proficiency
- Experience working with Microsoft Excel (formulas, data validation, and tracking)
- Ability to manage multiple deadlines in a fast-paced environment
- Will be required to complete and pass a Public Trust Security Clearance
- Strong Organizational Skills
- Initiative and Independence
- Self-Motivation
- Customer/Client Focus
- Attention to Detail
- Time management
- Written and Oral Communication Skills
- Presentation Skills
- Ability to Motivate and Influence
- Problem Solving/Analytical Skills
- Technical Skills
- Results Driven
- Multi-Tasking and Prioritizing Skills
- Collaboration and Teamwork
- Flexibility & Adaptability
Nice To Haves
- Experience in print, mailing, or production environments is preferred
- Familiarity with ERP/workflow systems (e.g., PACE, Veracore, or ShipStore) is preferred
- Experience with government contracts or regulated workflows is preferred
Responsibilities
- Generate and distribute daily production and mailing reports (e.g., DMCS, VA programs)
- Maintain accurate tracking of job status, quantities, and completion metrics
- Identify and resolve discrepancies in production, mailing, and reporting data
- Communicate status updates and reporting outputs to internal teams and external clients
- Create daily production releases outlining job requirements, priorities, and quantities
- Coordinate across QC, digital print, and mailing teams to ensure timely execution
- Monitor job progress and proactively address issues (e.g., missing files, delayed jobs)
- Support end-of-day reconciliation and reporting of completed and outstanding work
- Prepare and compile invoicing packages for government clients
- Generate invoices, collect and validate supporting documentation, and ensure invoicing accuracy and adherence to strict deadlines
- Investigate and resolve operational issues (e.g., data mismatches, missing or delayed jobs, and duplicate or erroneous mailings)
- Escalate complex or high-risk issues to leadership as needed
- Recommend process improvements where feasible within system constraints
- Serve as a point of contact for government clients and provide guidance to internal teams on job requirements and reporting needs
Benefits
- Paid Time Off
- Medical, Dental, Vision
- Life/AD&D Insurance
- 401(k) with matching
- Accident Insurance
- FSA
- 9 Paid Holidays
- Monthly Cookie Days!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
