Centralized Services Operations Coordinator

NCTCOG•Arlington, TX

13h

About The Position

The Workforce Development Department (also known as Workforce Solutions for North Central Texas) is seeking a Centralized Services Operations Coordinator to join the Workforce Development team of the North Central Texas Council of Governments. This individual will be responsible for providing advanced operational and administrative support to the Centralized Services Operations Unit to ensure efficient and compliant department operations.

Requirements

Bachelor's degree
Minimum of 3 years of related experience
Proficiency in Microsoft Office Software
Extremely organized and detail-oriented with the ability to manage multiple projects while meeting firm deadlines
Ability to be a good team player with a collaborative approach
Use of analytical judgement and decision-making abilities
Advanced communication skills
Excellent writing skills

Responsibilities

Serve as a key liaison among internal teams, leadership, and external partners to ensure timely processing of agreements, effective tracking of deadlines and deliverables, and adherence to regulatory and organizational requirements.
Coordinating communications, managing records and document workflows, and supporting contract and grant administration.
Supports contract and Memorandum of Understanding (MOU) administration by tracking agreement status, deadlines, renewals, and deliverables, coordinating with partners, and assisting with the processing, routing, and maintenance of contract records and documentation.
Serves as the primary point of contact for complaints by coordinating intake, routing, tracking, reporting, and trend monitoring to ensure timely resolution and compliance with organizational and state requirements.
Support departmental initiatives related to records management, policy and SOP administration, complaint tracking, and quality assurance activities.
Assist unit management with processing, documenting, tracking, following up on, and reporting Equal Opportunity (EO) complaints, compliance, monitoring, and reporting activities.
Supports Quality Assurance (QA) team by monitoring activities, maintaining documentation, coordinating information requests, tracking corrective actions, assisting with reports, and monitoring deadlines and required follow-up activities.