886078-GOVERNMENT OPERATIONS CONSULTANT III - 40043108

State of Florida•Tallahassee, FL

2d•Onsite

About The Position

FloridaCommerce is hiring a Government Operations Consultant III for an internal agency employment opportunity in Tallahassee, Florida. This highly responsible management and consulting role supports planning, training, direction, and operation of the statewide RECONNECT system for the Reemployment Assistance (RA) program. The consultant helps coordinate administrative, programmatic, and operational service delivery and serves as a liaison and consultant to address operational and management problems. The position works with program areas, business systems analysts, training leads, designers, developers, testing analysts, communications staff, Department personnel, administrators, and contract vendors. It supports system enhancements and changes, requirements analysis, process improvement, testing, training materials, and issue resolution. The position's duties must be performed at the Department's official work site in Tallahassee; travel may be required. A Level 2 security background screening, including fingerprinting and checks of local, state, and national law enforcement records, is required as a condition of pre-employment eligibility. This opportunity is open only to current FloridaCommerce employees.

Requirements

Knowledge of reemployment assistance law, rules, policies, and procedures.
Knowledge of data collection and analysis methods.
Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflow, and improve operational and management practices.
Ability to organize data into a logical format for reports, documents, and other written materials.
Ability to conduct fact-finding research.
Ability to use problem-solving techniques.
Ability to understand and apply rules, policies, and procedures related to operational management analysis.
Ability to plan, organize, and coordinate work assignments.
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain effective working relationships.
Must be currently employed by FloridaCommerce to be considered.
Duties must be performed at the Department's official work site.
Must complete a Level 2 security background screening, including fingerprinting and checks of local, state, and national law enforcement records.

Nice To Haves

At least four years of professional experience in a Reemployment Assistance or Workforce program.
Experience with ALM (Application Lifecycle Management) or TFS (Team Foundation Server).
Experience with Oracle SQL Developer.

Responsibilities

Assist with coordinating statewide RECONNECT training and developing guides and materials needed to perform job duties.
Analyze statewide RA RECONNECT program issues and recommend resolutions; assist the adjudication lead Subject Matter Expert.
Triage and resolve statewide RECONNECT IT tickets, complete system testing procedures, and attend development sessions related to system changes.
Provide direction and guidance to RA management.
Research, plan, analyze, design, develop, and implement large-scale system enhancements across multiple environments in collaboration with IT developers and business units.
Oversee associates to promote consistency of enterprise processes across program areas.
Coordinate with business systems analysts, training leads, designers, and developers to integrate business requirements into RECONNECT and ensure traceability to the Requirements Design Document and end-user training.
Work with testing analysts to ensure test scripts validate requirements and with the communications team to develop and distribute communications in various mediums.
Collect and analyze business and technical requirements for developing test cases and scripts.
Consult project staff and development team members to identify application problems and provide solutions.
Participate in reviewing and constructing project plans for application development.
Develop and maintain process-mapping documentation to support testing procedures and identify quality standards.
Document current (AS-IS) and desired future (TO-BE) business processes for process improvement and requirements gathering and analysis.
Create flow charts or diagrams to illustrate steps and logical operational processes for programs and systems.
Work with program-area representatives to resolve reemployment assistance program issues; identify problem areas and recommend changes to improve and streamline procedures.
Provide leadership for process improvement.
Analyze and evaluate vendor design data and participate in test sessions with Department personnel to validate that systems meet requirements.
Serve as liaison between the unit and development teams, administrators, other Department areas, and contract vendors.
Guide and review associates' work on the RA RECONNECT system; evaluate design data and training plans and materials.
Lead test sessions with Department personnel to validate system functionality and training requirements.
Perform other related work as required.

Benefits

State Group Insurance coverage options, including health, life, dental, vision, and supplemental options.
Retirement plan options, including employer contributions.
Nine paid holidays and a Personal Holiday each year.
Annual and sick leave benefits.
Student Loan Forgiveness Program, subject to eligibility.
Flexible Spending Accounts.
Tuition Fee Waivers accepted by major Florida colleges and universities.
Ongoing comprehensive training.
Career growth opportunities.
Highly skilled, professional environment.