GOVERNMENT OPERATIONS CONSULTANT III - 64086551

State of Florida • Tallahassee, FL

13d • Onsite

About The Position

This role is responsible for designing, developing, and delivering customized, role-based training for users of the department’s Health Management System (HMS), specifically tailored to support billing, scheduling and practice management workflows. Additionally, this position serves as the Bureau’s Learning Management System (LMS) Administrator, ensuring effective training delivery and system support for clinical staff across public health settings.

Requirements

• Proficient computer skills to include Word, Excel, PowerPoint and Outlook
• knowledge of monitoring processes and/or working with ticketing software
• knowledge of computer data bases
• knowledge of laws, legal codes, court procedures and government rules & regulations
• knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• understanding written sentences and paragraphs in work related documents
• communicating effectively with others verbally and in writing
• talking to others to effectively convey information
• ability to establish and maintain effective working relationships with others
• listening to what other people are saying and asking questions as appropriate
• conduct fact-finding research
• knowledge of the methods of data collection and analysis
• organize data into logical format for presentation in reports, documents and other written materials
• knowing how to find information and identifying essential information
• finding ways to structure or classify multiple pieces of information
• ability to plan, organize and prioritize work assignments
• ability to work independently
• ability to maintain a high degree of accuracy and close attention to detail
• proficiency with authoring tools (i.e. Articulate 360 Suite, Snagit Editor, Microsoft 365 SharePoint, or other software)
• knowledge of instructional design and adult learning principles
• administrative and clerical procedures and systems
• process technically difficult materials with tables and figures
• collect, evaluate and analyze data to develop alternative recommendations, solve problems and document work
• High School Diploma or equivalent
• One (1) year of technical experience with video conferencing systems; audio/video support
• Two (2) years of professional experience in an Information Technology related role to include process documentation; troubleshooting; technical support

Responsibilities

• Lead the design, development, and implementation of training programs for the Health Management System (HMS), with a focus on supporting CHD staff and workflows. Training materials may include e-learning modules (using audio/visual applications), technical manuals, user guides, job aids, online help documentation, and other instructional formats tailored to clinical roles and responsibilities.
• Conduct end user training as needed via face-to-face or teleconference.
• Serve as the Division Learning Management System (LMS) Coordinator/Support.
• Provide team review of training materials to provide quality content to end product as needed.
• Conduct end user testing for the Health Management System as a part of the statewide release process.
• Contribute to the timely development of end user Release Notes working with subject matter experts and Information Technology staff in accordance with statewide releases.
• Provide technical assistance to County Health Department staff utilizing the Health Management System.
• Other duties as assigned.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED