GOVERNMENT OPERATIONS CONSULTANT I - 73000123
About The Position
This is a Government Operations Consultant I position in the General Tax Administration Program's, Taxpayer Services Process (TSP), Resource Support Group. The incumbent is responsible for providing support to process objectives and initiatives within TPS including designing and conducting training, creating and maintaining training materials, evaluating contact center phone and correspondence interactions, and supporting quality assurance activities to ensure high-quality customer service, agent performance, and compliance with established policies and procedures. The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.
Requirements
- Currently employed with the Florida Department of Revenue.
- One year of experience in training, quality assurance, process improvement, reviewing operational issues, procedure development, or similar work.
- Experience participating in or leading special projects or workgroups.
- Experience developing or updating reports, procedures, guides, training materials, or similar documents.
- Experience working in the System for Unified Taxation (SUNTAX).
Nice To Haves
- Experience completing, verifying, auditing, or processing business tax reports/returns.
- Customer service experience.
- Strong knowledge of Microsoft Office.
Responsibilities
- Designing and conducting training
- Creating and maintaining training materials
- Evaluating contact center phone and correspondence interactions
- Supporting quality assurance activities to ensure high-quality customer service, agent performance, and compliance with established policies and procedures
Benefits
- career training
- tuition waivers
- paid vacations
- insurance
- retirement programs
- health insurance
- life insurance
- paid sick and personal leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
