GOVERNMENT OPERATIONS CONSULTANT I - 60045614

State of Florida • West Palm Beach, FL

7d • Onsite

About The Position

The Government Operations Consultant I is a highly responsible, independent, professional position with the Department of Children and Families in West Palm Beach, Florida. The role monitors case allocation and assists with recruiting applicants for specific Family Safety positions in the Region. It works closely with the Regional Operations Manager and Operations Management Consultant II. The incumbent safeguards confidential employee and client information and complies with applicable laws, rules, and regulations. The position receives, reviews, and assigns abuse reports from the Florida Abuse Hotline and follows up with appropriate supervisors about pending investigations and staff assignments.

The role provides operational and clerical support to a multi-function Family Safety Unit, prepares and assigns intake cases, maintains case records and logs, communicates regional and state policies, and compiles reports and analyzes data to identify and help resolve operational issues. The position is part of Career Service and this posting may be used to fill vacancies.

Requirements

• High school diploma.
• Knowledge of effective communication principles and techniques.
• Knowledge of methods for organizing and presenting data.
• Ability to conduct meetings and make presentations.
• Ability to collect, record, and analyze data; develop alternative recommendations; solve problems; and document workflows and related operational and management activities.
• Ability to use problem-solving techniques.
• Ability to prepare reports and make timely decisions.
• Ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities.
• Ability to plan, organize, and coordinate work assignments.
• Ability to communicate effectively and establish and maintain effective working relationships.
• Ability to conduct fact-finding research relating to operational and management analysis activities.
• Knowledge of basic management principles and practices.
• Must successfully complete required State and National criminal history screening before beginning employment.
• Must be a U.S. citizen or lawfully authorized alien worker.

Nice To Haves

• Two years of clerical experience preferred.

Responsibilities

• Monitor case allocation and assist with recruitment of applicants for specific Family Safety positions in the Region.
• Secure confidential employee and client information and adhere to applicable laws, rules, regulations, policies, and procedures.
• Receive, review, and assign abuse reports received from the Florida Abuse Hotline; follow up with supervisory personnel to notify them of pending investigations and staff assignments.
• Print and review abuse reports and Out-of-town Inquiry (OTI) requests, coordinating with FAHIS, CIS, and FSFN.
• Review databases for previous or open investigations and involvement with other family safety programs.
• Provide clerical support for a multi-function Family Safety Unit.
• Prepare intake case records for Child Protective Investigators, enter case assignments in FSFN, and notify the assigned CPI; follow the same process for OTI requests.
• Assign cases to a CPI or CPI Supervisor.
• Package investigation information and conduct diligent searches.
• Archive case files and maintain rotation and case logs.
• Interpret, coordinate, and communicate State and Regional Program Office policies and procedures concerning case allocation, case complexity, and individual attributes.
• Develop, interpret, coordinate, and communicate program policies and procedures specific to Regional Operations staff.
• Compile reports and prepare communications for the Regional Office.
• Investigate, assess, and analyze issues identified by data trends, and recommend resolutions.
• Collect, compile, and organize data; create and monitor reports and perform data analysis.

Benefits

• Annual and sick leave
• Nine paid holidays and one personal holiday each year
• State Group Insurance options, including health, life, dental, vision, and supplemental insurance
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers
• No state income tax for Florida residents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED