Government Collection Specialist - 07.06.2026 CF

LocateSmarter•Cedar Falls, IA

1d•Hybrid

About The Position

CBE Companies, a global provider of contact center services, has an immediate need for a Government Collection Specialist for our class starting on Monday, July 6th, 2026. With more than 1200 employees currently, CBE has been providing quality jobs in the Cedar Valley and throughout the US for over 90 years. CBE offers job seekers easy entry, development opportunities, and growth options. As a company that welcomes both experienced professionals and those with limited experience but an eagerness to learn, CBE provides best-in-class training and development. You bring the work ethic, and we’ll develop your communication and problem-solving skills into a transferrable skillset that will become a solid foundation for you to build your career upon. Consistently recognized locally as an Employer of Choice, CBE focuses on personal and professional growth aimed at developing our employees into leaders. Whether you’re just looking for your next stop or hoping to find your final destination, CBE offers job seekers what few companies can: transferrable skills and unlimited opportunities for professional success. Regardless of where you are starting from, if you have aspirations for a career in Customer Service, Information Technology, Human Resources, Finance, Project Management, or Marketing fields—our company wants to show you the way! Let CBE help you DISCOVER, DEVELOP, and DEFINE YOUR CAREER! Our Government Collection Specialists work diligently to link consumers with the best way to remedy their situation to resolve their account. Customer satisfaction must be the end in mind while meeting both CBE and client standards and following all state and federal debt collection laws. The desired applicant is motivated to work in a team-oriented, competitive environment with an emphasis placed on effective listening skills, a solution-driven mindset, complete and accurate documentation of the phone call, and providing excellent customer service. At CBE we pride ourselves on a small-team dynamic to prevent new hires from feeling “lost in the shuffle” and provide ample resources to ensure success and promote a competitive and fun work environment.

Requirements

U.S. Citizenship or 3-year legal residence
Motivated
Engaged
Disciplined
Personable
Competitive
Problem solver
Eager
Outgoing
Reliable
Effective Communicator

Responsibilities

Provide excellent customer service to all consumers and third parties on both inbound and outbound calls
Handle between 100-150 calls per day
Be a problem-solver and work with consumers to come to a resolution on their account
Utilize a call flow that guides you through your calls
Locate consumer contact information
Ability to positively and efficiently implement changes required by the client
Review statistics that are sent by management to ensure job requirements are being met
Work with CBE’s management team on your personal growth and positively execute on areas of improvement and opportunity
Ability to work in a positive and collaborative manner with co-workers