Bilingual Government Collections Specialist 07.06.2026 CF
About The Position
CBE Companies, a global provider of contact center services, has an immediate need for a Bilingual Government Collection Specialist. With over 1200 employees and a history spanning 90 years, CBE offers quality jobs and invests in its employees' futures. The company provides best-in-class training and development, welcoming both experienced professionals and those with limited experience. CBE focuses on personal and professional growth, aiming to develop employees into leaders and offering transferrable skills and unlimited opportunities for career advancement in various fields. CBE's purpose and mission is to connect people to solutions, with a long history of successful debt recovery and high customer satisfaction scores.
Requirements
- Bilingual (Spanish/English) required.
- U.S. Citizenship or 3-year legal residence.
- Motivated, Engaged, Disciplined, Personable, Competitive, Problem solver, Eager, Outgoing, Reliable, Effective Communicator.
- Ability to work in a team-oriented, competitive environment.
- Emphasis placed on effective listening skills, a solution-driven mindset, complete and accurate documentation of the phone call, and providing excellent customer service.
- Background check and drug testing required.
Nice To Haves
- Experience in debt collection.
- Experience working with government contracts.
Responsibilities
- Provide excellent customer service to all consumers and third parties on both inbound and outbound calls.
- Handle between 100-150 calls per day.
- Be a problem-solver and work with consumers to come to a resolution on their account.
- Utilize a call flow that guides you through your calls.
- Locate consumer contact information.
- Positively and efficiently implement changes required by the client.
- Review statistics that are sent by management to ensure job requirements are being met.
- Work with CBE’s management team on your personal growth and positively execute on areas of improvement and opportunity.
- Work in a positive and collaborative manner with co-workers.
Benefits
- Excellent starting wage + performance-based, uncapped commission plan
- Tuition reimbursement
- Referral bonuses
- Ongoing training & support
- Career culture with many opportunities for advancement
- Employee engagement opportunities include community outreach
- 3 Weeks Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
