Collections Specialist (Spanish Bilingual)
Preferred Credit•St Cloud, MN
•Onsite
About The Position
PCI is seeking a Bilingual Collections Specialist who is empathetic, solution-oriented, and driven to help customers resolve payment concerns in a respectful and professional manner. This is an exciting opportunity to work in a values-based organization where you'll build positive customer relationships, use your negotiation skills, and contribute to PCI's success - all while growing a career and making a difference.
Requirements
- High School diploma or GED
- At least 2 years’ experience in customer service, accounts receivable, sales or a related field.
- Bilingual fluency in Spanish and English
- Strong verbal communication and effective negotiation skills.
- Confident phone presence and ability to manage high call volumes professionally and empathetically.
Nice To Haves
- 1+ year of collections experience.
- Prior experience in a call center setting.
Responsibilities
- Engages with customers to discuss overdue accounts and explore repayment options.
- Negotiates and establishes payment arrangements that support customer needs and company policies.
- Maintains detailed and accurate records of all interactions and agreements.
- Communicates via phone, email, and written correspondence to support timely collections.
- Collaborates with the team to monitor account status and escalate when necessary.
Benefits
- Annual Discretionary Bonus
- Earned Safe & Sick Time (ESST)
- Paid Maternity & Paternity Leave
- Paid Time Off (PTO)
- 8 Paid Holidays
- Donation Matching & Paid Volunteer Time
- 401(k) Match
- Tuition Reimbursement
- Student Loan Match Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
