Collections Specialist (Bilingual English/Spanish)

Resolv.Global

1d • Onsite

About The Position

We are actively hiring experienced Collections Specialists to join our growing on-site team in Barranquilla. This role is ideal for professionals with strong third-party collections experience who are confident handling difficult conversations, negotiating payment arrangements, and working in a fast-paced, target-driven environment. We are looking for candidates with excellent English communication skills, strong objection-handling abilities, and a solid understanding of collections compliance and FDCPA regulations. If you are motivated by performance, enjoy helping resolve accounts professionally, and are ready to grow with a stable team, we would love to hear from you.

Requirements

• Previous experience in BPO collections is required
• Third-party collections experience is strongly preferred
• Strong understanding of FDCPA and collections compliance regulations
• Excellent English communication skills, both spoken and written
• Fluent Spanish communication skills
• Strong negotiation and objection-handling abilities
• Goal-oriented mindset with the ability to work toward performance targets
• Must be able to work on-site in Barranquilla

Nice To Haves

• Bilingual English/Spanish

Responsibilities

• Handle inbound and outbound collections calls professionally and efficiently
• Negotiate payment arrangements and resolve delinquent accounts
• Maintain consistent follow-up communication with customers
• Accurately document all account interactions and updates
• Ensure full compliance with FDCPA and federal collections regulations
• Meet and exceed individual and team KPIs
• Maintain professionalism and composure during challenging conversations

Benefits

• Competitive weekly base compensation
• Uncapped commission opportunities based on performance
• Stable on-site work environment
• Growth and advancement opportunities
• Supportive and performance-driven team culture

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed