Collections Agent (Bilingual Spanish)

Smile Brands•Remote, Work from Home, UNAVAILABLE

About The Position

At Smile Brands, we’re more than a dental support organization — we’re a community focused on delivering Smiles for Everyone®. With a network of 600+ practices across 30 states, we empower our teams to grow, thrive, and make a meaningful impact every day. We are seeking a Collections Agent to join our Patient Services team. The primary function of the this role is to handle inbound and outbound calls to resolve outstanding balance for rendered services. The Collections Agent must effectively respond to patient inquiries, provide status of accounts, provide account updates, and offer payment solutions, with the goal to cure delinquent balances, while providing excellent customer service.

Requirements

2+ years of experience in collections, sales, or negotiation
Strong customer service skills with the ability to de-escalate and build rapport
Experience in a high-volume call center environment (inbound and/or outbound)
Clear communication skills and attention to detail
Bilingual (English/Spanish)

Nice To Haves

Experience in dental, medical, or healthcare billing
Familiarity with insurance benefits and account reconciliation

Responsibilities

Handle high-volume inbound and outbound calls to resolve patient account balances
Provide clear, accurate account information, including charges, payments, and insurance details
Negotiate payment arrangements and guide patients toward appropriate solutions
Address questions, disputes, and concerns with professionalism and empathy
Collaborate with internal teams and field offices to support resolution efforts
Meet daily productivity and collection performance goals