Collections Agent

Aston Carter • New York, NY

1d • $18 - $20 • Remote

About The Position

We are seeking a dedicated Payment Support Coordinator to join our team. This role involves managing payment processes, conducting outreach to delinquent clients, and supporting fast-paced collections workflows. The ideal candidate will be bilingual in Spanish and English, with a strong background in collections or customer service.

Requirements

• Bilingual Spanish/English.
• 1-2 years of collections experience.
• Prior experience in collections, call center, or customer service.
• Comfortable handling high-volume outreach (20–30 interactions per day).
• Strong communication and problem-solving skills.
• Ability to quickly learn systems and perform basic account research/payment tracking.

Nice To Haves

• Experience in collections or high-volume call environments.
• Capability to manage 20–30+ daily interactions in a fast-paced environment.
• Strong communication skills via phone and email.
• Experience handling delinquent clients professionally.

Responsibilities

• Manage inbound and outbound collection calls with delinquent clients.
• Conduct payment outreach and follow-ups across approximately 100 accounts.
• Assist with loan restructures and payment arrangements.
• Respond to email inquiries via a shared payment support inbox.
• Perform account research and update internal systems.
• Support fast-paced collections workflows to maintain service levels.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed