Collections Specialist (Spanish Bilingual)

Preferred Credit, Inc.•Saint Cloud, MN

17h•$22 - $26•Onsite

About The Position

PCI is seeking a Bilingual Collections Specialist who is empathetic, solution-oriented, and driven to help customers resolve payment concerns in a respectful and professional manner. This is an exciting opportunity to work in a values-based organization where you'll build positive customer relationships, use your negotiation skills, and contribute to PCI's success - all while growing a career and making a difference.

Requirements

High School diploma or GED, with at least 2 years’ experience in customer service, accounts receivable, sales or a related field.
Bilingual fluency in Spanish and English, with strong verbal communication and effective negotiation skills.
Confident phone presence and ability to manage high call volumes professionally and empathetically.
Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements.

Nice To Haves

1+ year of collections experience.
Prior experience in a call center setting.

Responsibilities

Engages with customers to discuss overdue accounts and explore repayment options.
Negotiates and establishes payment arrangements that support customer needs and company policies.
Maintains detailed and accurate records of all interactions and agreements.
Communicates via phone, email, and written correspondence to support timely collections.
Collaborates with the team to monitor account status and escalate when necessary.