Golf Shop Coordinator (Part-Time)
About The Position
The Golf Shop Coordinator works with the Assistant Golf Professionals to serve Members and Guests in the Golf Shop and plays an influential role in generating retail sales. The Coordinator tends to players’ and guests’ needs to help ensure their golf experience runs smoothly and enjoyably. Duties include customer service, reservation support, point-of-sale operation, cash and payment handling, merchandise sales and displays, inventory assistance, shop cleaning, and communication with golf course teams and local hotels or resorts. The position operates in a professional office environment and routinely uses standard office equipment. The employee is regularly required to stand, walk, sit, kneel, handle or feel objects, and talk or hear, and may occasionally need to lift or move up to 25 pounds. Travel is not expected. Shifts are scheduled as necessary based on business levels. The position has no direct supervisory responsibilities.
Requirements
- High school education or equivalent.
- Basic knowledge of general business practices and retail sales practices and procedures, acquired through one to two years of similar experience.
- Previous customer experience.
- Ability to comply with applicable federal, state, and local safety and health regulations.
- Ability to perform the stated physical duties, including occasionally lifting or moving up to 25 pounds and the required vision abilities.
Responsibilities
- Assist PGA TOUR players, Members, and Guests with their golfing needs so their experience at the club runs smoothly and enjoyably.
- Greet and welcome Members and Guests professionally and courteously.
- Communicate clearly and professionally with Members, Guests, and fellow staff Members.
- Answer questions and provide assistance and information to Members and Guests.
- Answer telephones and schedule future starting times; accurately record reservations in the online system and update or correct reservations as needed.
- Email or call Members and Guests to verify advance reservations.
- Advise guests of abnormal golf course conditions, such as overseeding or aerification.
- Communicate golf course profiles and conditions to local hotels and resorts.
- Open, operate, and close the point-of-sale system according to the Club Operations Manual.
- Handle and count cash; make accurate change; record credit cards, gift certificates, and Member charges according to standard operating procedures.
- Collect green fees, car fees, and other income.
- Assist with physical inventories as required.
- Help clean the Golf Shop, storage areas, and merchandise displays.
- Maintain displays at par stock inventory levels and ensure their appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards.
- Communicate product information, sell merchandise, learn products and sales techniques, and offer appropriate merchandise alternatives based on Members’ and Guests’ needs.
- Assist with Golf Shop closing procedures.
- Communicate accurate, up-to-date information by radio to areas of the golf course, including the Caddie master, outside operations, and maintenance.
- Complete special projects or other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
