Golf Shop Coordinator (Part-Time)

TPC Network•San Antonio, TX

About The Position

The Golf Shop Coordinator works with the Assistant Golf Professionals to serve Members and Guests in the Golf Shop and plays an important role in generating retail sales. The Coordinator attends to players’ and guests’ needs to help ensure their golf experience runs smoothly and is enjoyable. The role includes customer service, reservations, point-of-sale and cash handling, retail sales, inventory assistance, shop upkeep, and communication with other golf course operations.

Requirements

High school education or equivalent.
Basic knowledge of general business practices and retail sales practices and procedures, as would be acquired through one to two years of similar experience.
Previous customer experience.

Responsibilities

Assist PGA TOUR players, Members, and Guests with their golfing needs and help ensure their club experience is smooth and enjoyable.
Greet and welcome Members and Guests professionally and courteously.
Communicate clearly and professionally with Members, Guests, and fellow staff Members.
Answer questions and provide assistance and information to Members and Guests.
Answer telephones and schedule future starting times in a pleasant and professional manner.
Record reservation dates and times accurately in the online reservation system, update or correct reservations as needed, and email or call Members and Guests to verify advance reservations.
Advise Guests of abnormal golf course conditions and communicate course-condition information with local hotels and resorts.
Open, operate, and close the point-of-sale system according to the Club Operations Manual.
Handle and count cash, make accurate change, and record credit cards, gift certificates, and Member charges according to standard operating procedures.
Collect green fees, car fees, and other income.
Assist with physical inventories as required.
Help clean the Golf Shop, storage areas, and merchandise displays.
Maintain displays at par stock inventory levels and ensure their appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards.
Communicate product information, sell merchandise, learn products and sales techniques, anticipate customer needs, and offer appropriate merchandise alternatives.
Assist with Golf Shop closing procedures.
Use radio communications to accurately and effectively share up-to-date information with areas of the golf course, including the Caddie Master, outside operations, and maintenance.
Perform special projects and other duties as assigned.