Golf Merchandise Manager

Wycliffe Golf and Country Club Homeowners Association Inc•Wellington, FL

About The Position

The Golf Merchandise Manager leads the golf shop’s retail operation, creating an inviting and well-curated experience from product selection through purchase. The role oversees buying, merchandising, inventory, sales, and shop staff, and works closely with Golf Professionals and other club teams to support tournaments, seasonal transitions, and daily golf operations. The successful candidate brings sound retail judgment, strong organizational skills, and a member-focused approach to building a golf shop that reflects Wycliffe’s standards and meets members’ needs.

Requirements

Retail management experience, including buying, merchandising, inventory control, and sales analysis.
Strong customer service and relationship-building skills.
Ability to lead, coach, schedule, and develop employees.
Strong communication, listening, feedback, and collaboration skills.
Sound judgment, initiative, accountability, and attention to detail.
Ability to plan and organize competing priorities, events, and seasonal transitions.
Strategic thinking and problem-solving skills.
Proficiency with point-of-sale systems and routine business documentation.
Ability to work effectively with members, guests, vendors, and colleagues across club departments.
High school diploma or GED required.
Retail experience in a private club, hotel, resort, or comparable hospitality setting required.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and communicate effectively with members, guests, employees, and groups.

Nice To Haves

Golf retail or golf shop experience.

Responsibilities

Lead the day-to-day operation of the Golf Pro Shop and provide attentive, knowledgeable service to members and guests.
Select, order, and display apparel, accessories, equipment, and other merchandise based on current trends and member preferences.
Develop and implement sales strategies, promotions, and special events to support revenue and member engagement.
Plan and execute seasonal and event-related shop changeovers, including merchandising and marketing.
Communicate regularly with members and seek feedback about merchandise and the retail experience.
Assist members and guests with merchandise selections, special orders, returns, and questions about golf shop services.
Promote daily golf shop sales and strong customer relationships.
Build and maintain productive vendor and supplier relationships, and stay current on products, trends, and purchasing opportunities.
Develop open-to-buy plans for each merchandise category and help establish annual merchandise goals, budgets, and strategies with the Assistant Golf Professional.
Maintain appropriate inventory levels through regular review, counts, and analysis.
Coordinate merchandise receiving, verify orders, code invoices, and complete related paperwork accurately and on time.
Maintain accurate SKU, pricing, and point-of-sale records.
Coordinate inventories and prepare monthly inventory reports.
Maintain procedures for special orders, returns, and merchandise receiving, and maintain an approved vendor list.
Manage an operating cash bank for operational needs and cashing member checks in accordance with club procedures.
Submit member and guest charges to the Accounting Department accurately and promptly.
Select, train, schedule, supervise, and evaluate golf shop sales associates.
Supervise and maintain the point-of-sale system.
Work with Golf Professionals to select and purchase merchandise and prizes for tournaments and other golf events.
Support golf operations by helping ensure members and guests are checked in and billed correctly, golf cart usage is charged appropriately, and members are reminded of applicable course rules and regulations.
Attend staff meetings and maintain open communication with the Director of Golf and other club departments.
Carry out supervisory responsibilities in accordance with Wycliffe policies and applicable regulations.
Perform other duties as assigned by the Director of Golf.